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Last updated: 2025-07-05
By accessing and using KnowLib, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
KnowLib is operated by IMOS Print UG, Wilhelmshavener Heerstr. 63, Oldenburg, Germany. For complete contact information, please refer to our Impressum.
KnowLib is a SaaS platform that provides knowledge management and document processing services.
We offer three subscription tiers:
The contract language is English. We store your contract details and you can access them at any time in your account dashboard. You will receive a confirmation email with all contract details after signup.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You must be at least 18 years old to use our service. By registering, you confirm that you are 18 years or older and have full legal capacity to enter into this contract.
You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.
Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us:
IMOS Print UG
Wilhelmshavener Heerstr. 63
Oldenburg
Germany
Email: info@imos-print.de
Phone: +49 441 / 21 23 39 80
of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You acknowledge that you lose your right of withdrawal once we have fully performed the service with your express consent and acknowledgment that you will lose your right of withdrawal once the service has been fully performed.
(Complete and return this form only if you wish to withdraw from the contract)
To: IMOS Print UG, Wilhelmshavener Heerstr. 63, Oldenburg, Germany, info@imos-print.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
We offer monthly subscription plans with different features and usage limits:
All prices include applicable VAT. Subscription fees are charged monthly in advance.
Payments are processed through PayPal and Stripe. By subscribing, you authorize us to charge your selected payment method automatically each month. The order button will be clearly labeled "Order with payment obligation" (kostenpflichtig bestellen).
Subscriptions automatically renew each month unless cancelled. You will receive a confirmation email upon initial subscription explaining the automatic renewal terms.
You may cancel your subscription at any time through the cancellation button in your account dashboard. The button is labeled "Delete Account" and will delete your account including all personal data. Cancellation will take effect at the end of your current billing period. You can continue to use the service until the end of the paid period.
We reserve the right to adjust prices for future subscription periods. Price changes will be announced at least 6 weeks in advance via email. Price increases give you the right to terminate your subscription effective at the time the price change takes effect. Existing subscriptions continue at the current price until you are notified of changes.
You retain ownership of content you upload. By using our service, you grant us a limited, non-exclusive, worldwide license to store, process, and display your content solely as necessary to provide our services to you.
You may not upload content that:
We reserve the right to remove content that violates these terms. We will notify you of any content removal unless prohibited by law.
We offer merchandise (T-shirts) and printed compendiums for delivery within the EU. Product prices are displayed including VAT. Shipping costs are calculated and displayed before order completion.
Standard delivery times are 5-7 business days within Germany and 7-14 business days for other EU countries. We will notify you of any delays.
Physical products can be returned within 14 days in accordance with the withdrawal right. Products must be returned in original condition. We provide the statutory warranty of 2 years for physical goods.
You agree not to:
We strive to maintain 99.9% service availability but do not guarantee uninterrupted access. We may temporarily suspend service for maintenance, updates, or technical issues.
We may modify features or functionality of the service. Material changes that negatively impact your use will be notified 30 days in advance. You have the right to terminate if you do not accept material changes.
Scheduled maintenance will be announced 48 hours in advance and typically occurs during low-usage hours.
All intellectual property rights in the service, including software, designs, logos, and content, remain our property or that of our licensors.
We grant you a limited, non-exclusive, non-transferable license to use the service for your personal or internal business purposes in accordance with these terms.
Any feedback or suggestions you provide may be used by us without obligation to you.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under German law.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption.
Our total liability to you for any claims arising from these terms or your use of the service shall not exceed the amount you paid us in the 12 months preceding the claim.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data in compliance with GDPR.
By using our service, you consent to the processing of your personal data as described in our Privacy Policy. The legal basis for processing is contract fulfillment (Article 6(1)(b) GDPR).
You have the right to access, correct, delete, restrict, and port your personal data. You may also object to certain processing and withdraw consent where applicable. Contact our data protection officer at privacy@knowlib.ai.
You may terminate your account at any time through the account settings. Termination takes effect at the end of the current billing period.
We may terminate your account if you violate these terms, providing 30 days notice except in cases of severe violations where immediate termination is justified.
Upon termination, you may download your data within 30 days. After this period, we will delete your data in accordance with our data retention policy. Provisions that by their nature should survive termination will remain in effect.
We do not participate in consumer arbitration proceedings before a consumer arbitration board. However, we are committed to resolving disputes directly with our customers.
The European Commission provides an Online Dispute Resolution platform. However, as of July 20, 2025, this platform has been discontinued. For disputes, please contact us directly at support@knowlib.ai.
For any complaints, please first contact our customer service at support@knowlib.ai. We aim to resolve all issues within 14 days.
These terms are governed by German law. If you are a consumer residing in the EU, you also benefit from mandatory consumer protection laws of your country of residence.
For consumers, disputes shall be resolved by the courts of your place of residence or our registered office. For business customers, exclusive jurisdiction is Amtgericht Oldenburg.
We may modify these terms at any time. Significant changes will be communicated to users via email at least 30 days before taking effect.
Your continued use of the service after changes take effect constitutes acceptance. If you disagree with changes, you may terminate your account.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These terms constitute the entire agreement between you and us regarding the use of our service.
Our failure to enforce any right or provision shall not be considered a waiver of those rights.
You may not assign or transfer these terms. We may assign our rights and obligations without restriction.
For questions regarding these terms, contact us at:
IMOS Print UG
Wilhelmshavener Heerstr. 63
Oldenburg
Germany
Email: info@imos-print.de
Phone: +49 441 / 21 23 39 80
Website: knowlib.ai
Managing Director: Ioannis Mpinazes
Registration: Amtgericht Oldenburg, HRB 220190
VAT ID: DE366686183